Thales said, “The most difficult thing in life is to know yourself.” Why? Because
it includes uncovering blind spots in your self-awareness - Knowing what you have (your strengths), what you don’t have (your weaknesses), what you like to do/be (your passion), what you don’t like to do/be (your fear and dislikes), what you want to achieve (your goal), and how you plan to reach
there.
The most important trait that distinguishes humans
from non-living things is that we grow [biologically] whereas they don’t. And
the trait that makes an ordinary human successful is her professional growth. But
how do we grow? Horizontally as well as vertically… Is there any prescribed
formula to climb the corporate ladder? Can you [always] rely on someone sitting
on top to pull you upwards? Can you assume that the ecosystem will [always] be
favorable to you? The answer [for most of us] would be, “No.” Your growth [more than often] is your responsibility. Surrounding will
not change. You need to change yourself and create opportunities for yourself
to play your strengths and get best out of existing surroundings. Pace of the
growth is not important. Growing is. There is also a Chinese proverb
that says, “Be not afraid of growing slowly; be
afraid only of standing still.”
Overwhelmed? Scared? Confused? Need help? If
yes, you need a Mentor. Or a Coach? Before we
proceed, let’s clarify this confusion.
proceed, let’s clarify this confusion.
A Mentor is a person or friend
(not necessarily the Manager/Supervisor) who guides a [less experienced] person
[mentee] by building trust and modelling positive behaviours. She understands
that her role is to be dependable, engaged, authentic, and tuned into the needs
of the mentee. Mentoring is a power free situation where the Mentor provides
advice, shares knowledge [skills] and experiences, and teaches using a
self-discovery (and self-development and self-sufficiency) approach with the
goal of holistic development of the mentee. She is both a source of
information/knowledge and a Socratic questioner.
Coaching is training or development in
which the Coach supports (and encourages) a learner [coachee]
in achieving a specific personal or professional goal by providing required
directions, instructions and training. For example, you take coaching for Football, Baseball, Cricket, Badminton, Bharatnatyam Dance, preparation for engineering/medical college entrance test, etc. Coaching differs from mentoring in focusing on specific tasks or objectives, as opposed to general
goals or overall development. A Coach [often] has some authority over her
coachee. Her concern is your performance, ability to adapt to change, and
enrolling you support in the vision/direction for the specific
task/goal/target/delivery/group/organization.
You see a big overlap. Right? Actually, there
is. Though all mentors may not necessarily be coaches, but all coaches [to be
effective] need to be mentors. And both aim to unleash your true potential, and
help you come out of your comfort zone (the greatest enemy of your courage and
confidence). In this article, I intend to focus on the common role of the two
roles. You may call it Coach or Mentor or Moach or Mentoach.
For my own convenience I’ll still call it a Coach. Wherever relevant,
I’ll be referring to my previous articles.
A Coach is always a Leader who leads from the front, and has
already finished her journey from Illness(‘I’) to Wellness (‘We’). She develops and possesses various
skills and efforts that are aimed at guiding employees to achieve high
productivity and positive results. She helps [in setting your date with your inner-self], she guides, she shows alternate
paths [to reach the goal], but she lets you choose the path you want to
pursue. Understand it like this. Say it’s your Sabbatical and you are planning
a holiday. For this, first you need to see which places/activities excite you
and your family (beach, mountain, adventure, casinos, museums,…). This helps
you in shortlisting few options to consider. Then you check your family’s
availability (and health) to decide the time and duration of the trip. Then you look at
various transport options (flight, train, bus, self-drive, etc.) to reach the
shortlisted options. Then you look at other logistics (lodging, food,
destination weather, etc.) And then you look at your budget (and other
constraints and safety measures) to finalize the plan. A Coach, in your professional life, guides
you thru this entire process. She is Carrier of your Career. She helps you in knowing who you are, whatyou want, and how you can (what are the options for you to) reach there.
Remember that your
Coach is not your Mom (though every Mom is a Coach). So, she does not [always]
spoon feed. She develops a trust channel and relationship bonding with her team
[coachees/ mentee], and empowers them (by building confidence and competence)
to be part of the collaborative decision making
process. Rather than being a "hands off" approach, coaching means
being very involved in the employee's progress. A Coach challenges and develops
her employees' skills and abilities to achieve the best performance results.
The emphasis is not on checking and monitoring but on developing a higher level
of performance. She is a smart delegator and maintains good communication (articulating
the department's goals and values in a clear concise manner) and a high degree
of trust with the delegatee. She provides adequate direction and clarity to
ensure that employees understand the context in which they work, so that they
can see the link between their performance and the department's overall success
(and can understand priorities and stay focused).
A Coach is
responsible for creating a learning environment where employees are supported
in their
efforts to continuously improve to meet today's (and tomorrow’s) challenges. She assesses current capability, provides periodic and regular feedback, takes timely required corrective actions (including, reducing scope, or extending deadlines, or providing additional resources or training, etc.), helps employees to identify what is needed, and creates needed opportunities to fill in the gap. She develops capabilities in her employees to solve problems and make decisions. This is done by asking the right questions, challenging the employee's thinking, offering new options, supplying additional information that expands employee's understanding, or providing a new interpretation to a situation. The Coach doesn't follow the same model/methodology to coach/mentor everybody (Pl. refer to my A Driver and A Passenger analogy). For Top performers (Super Stars), she focuses on their Strengths, Passion and Dislikes (by providing them opportunities and platforms to play their skills and follow their passion). For Low Performers, she focuses on their Weaknesses and Fears (by providing them appropriate and timely adjusting feedback, and required training and support). Based on the need of the hour, she may follow either of the “Tell”,“Sell”, “Consult” or “Join” models. There will also be times when she would serve as a sounding board for the employee as she develops her own strategy for overcoming the obstacle.
efforts to continuously improve to meet today's (and tomorrow’s) challenges. She assesses current capability, provides periodic and regular feedback, takes timely required corrective actions (including, reducing scope, or extending deadlines, or providing additional resources or training, etc.), helps employees to identify what is needed, and creates needed opportunities to fill in the gap. She develops capabilities in her employees to solve problems and make decisions. This is done by asking the right questions, challenging the employee's thinking, offering new options, supplying additional information that expands employee's understanding, or providing a new interpretation to a situation. The Coach doesn't follow the same model/methodology to coach/mentor everybody (Pl. refer to my A Driver and A Passenger analogy). For Top performers (Super Stars), she focuses on their Strengths, Passion and Dislikes (by providing them opportunities and platforms to play their skills and follow their passion). For Low Performers, she focuses on their Weaknesses and Fears (by providing them appropriate and timely adjusting feedback, and required training and support). Based on the need of the hour, she may follow either of the “Tell”,“Sell”, “Consult” or “Join” models. There will also be times when she would serve as a sounding board for the employee as she develops her own strategy for overcoming the obstacle.
But no matter what,
a Coach always looks at mirror when it comes to passingblames, and looks out of window when it comes to sharing the credit.
She never looks at her team as her competitor. And, she also provides her team
a "safe" environment for creativity and risk taking (following the
mantra of: Fail Often, Fail Fast and Fail Cheap).
Mistakes are viewed as lessons learned and setbacks are considered as
opportunities for development. She understands that Result, Processes and Relationship are the three equally important dimensions of the
success. The overall objective is always employee commitment to achieving
better performance and organizational goals…